Citizens want, no … expect, to get more responsive, open and efficient service from government at any level. Because government agencies typically don’t deliver the instant gratification that occurs in the consumer world, the public grows frustrated when interactions fall short of these expectations and take longer than they hope.
In an effort to improve services and streamline processes, government agencies have begun to turn to technology solutions and applications — ones offering a smooth, cost-effective path to better efficiency and improved public access.
Many technology solutions promise to help governments do just this. Yet on-premise infrastructure and other outdated technologies can’t deliver seamless communications and information to employees and constituents.
