In 2025, there are no signs of any slowdown in the pace of AI-led innovation. Enterprises continue to transform, innovate, and compete using AI technology. Early AI adopters are gaining more market share and innovating their customer engagement offerings.

By deploying powerful AI agents, our Agentic AI platform, Wingspan, is designed to accelerate your “Data-to-AI” journey at 2- 3x faster speeds than traditional methods – and migrate and modernize your data in “half the time and for double the value.”

Here’s a look at some of the key AI trends occurring in 2025:

1. Multimodal AI

   In 2025, Multimodal AI is driving enterprise AI adoption by integrating data sources like images, videos, audio, and text. This form of AI is “mirroring” human learning to deliver precise and customized outputs. By unlocking deeper insights, it can also improve data analytics and personalize customer interactions in industry sectors like retail and healthcare. For instance, in healthcare and life sciences, multimodal AI models can analyze the patient’s medical records and imaging data to extract insightful summaries, thus personalizing patient care and treatment.

2. Multi-agent systems

   AI applications have evolved from “simple” chatbots to “sophisticated” AI agents capable of handling complex tasks. On their own, AI agents are capable of autonomous reasoning and planning to make decisions and adapt to changing requirements. At the next level, multi-agent systems are delivering outcomes far beyond individual agents. On average, multi-agent systems can improve workforce productivity by 15%.

   By leveraging its Agentic AI capabilities, Onix is transforming crucial areas like customer service and can help you deploy a variety of agents, including:

   • Employee agents for boosting productivity
   • Creative agents for improving marketing
   • Data agents for deeper business insights
   • Code agents to accelerate application development

3. AI-enabled customer experience (CX)

   With AI-enabled CX, enterprises can now deliver a seamless, personalized experience, even before customers notice the change. 55% of enterprises are prioritizing customer service and support for Generative AI initiatives over the next 12 months. AI-enabled virtual assistants are delivering an omnichannel CX, while sentiment analysis tools can now gauge customer feedback in real-time and prepare the right response.

   Onix is leveraging AI-enabled CX to:

   • Increase customer issue resolution by 5-15% in the financial services and insurance sector.
   • Modernize contact centers to reduce cost per contact by 10-20% in the retail and CPG industry.
4. Assistive search

   With AI-enabled assistive search capability, users are shifting from retrieving information to creating a knowledge base. AI-powered search tools can respond faster to search prompts – delivered using conversations, images, and videos – thus providing faster access to relevant data. Assistive searches are boosting employee productivity, encouraging innovation, and providing relevant results across data formats.

   At Onix, we are expecting companies in the healthcare and life sciences domains to adopt AI-powered contextual searches that can comprehend complex vocabulary and lower administrative tasks.

5. Enterprise-level security

   In the cybersecurity domain, AI technology is fast emerging as an indispensable tool to build security defenses, identify complex threats, and deliver faster responses. As the average cost of data breaches continues to rise, AI-powered security solutions are necessary to detect and mitigate AI-enabled cyberattacks.

   With its cloud security and complianceservices, Onix is delivering enterprise security and ensuring compliance with data privacy regulations.

Delivering tangible business value with Google Cloud’s Generative AI

The 2025 IDC report on “Business Value of  Google Cloud Generative AI” found that enterprises using Google Cloud’s GenAI solution have achieved an average ROI of 727% (over three years) and investment payback in just 8 months.

Here are some of the tangible benefits of Google Cloud Generative AI:

• 36% higher workforce productivity – equivalent to an additional 683 hours of work every year for each user.
• Annual benefits of $205,000 on average for every 1,000 employees.
• Reduction of $3.29 million in annual operational costs.
• Increase in yearly gross revenue of $9.18 million.

Enterprises are accruing these benefits by deploying GenAI in the following use cases:

• Content creation
  By leveraging Google Cloud’s GenAI, enterprises are creating, editing, and testing high-quality content in a quick timeframe, with reduced manual effort. While Google Gemini is being used to summarize documents, the Imagen tool is being used to generate the content.
• Application development
  Software development companies are using GenAI applications and features to improve their search and summarizing capabilities. This has led to a significant improvement of 30-70% in the productivity of application developers, as well as faster time-to-market.
• Data enablement
  GenAI-powered solutions are facilitating data enablement, thus enabling enterprises to extract industry-specific structured and unstructured data from a variety of sources. Besides reducing manual efforts, this can significantly improve operational accuracy – for instance, a 90% increase in accuracy in extracting jargon in financial services.
  
  With its expertise in Data & Analytics, Onix can help you transform data into actionable insights, thus improving the decision-making process.

How Onix can prepare you for an AI-ready future

As a trusted Google Cloud partner, Onix is enabling enterprises not only to adopt AI technology but also to accelerate into an AI-ready future. Our range of services includes:

• AI-powered data modernization on the cloud
• AI-enabled process automation
• Infrastructural modernization
• Custom cloud application development
• Data security
• Geospatial insights
• AI-powered managed services for IT operations

Here are some of our notable customer success stories:

• A leading grocery retailer achieved 40% faster runtime and 30% cost savings by migrating their workloads to Google Cloud.
• Canada-based telecom company, TELUS, leveraged Google Cloud and GenAI solutions to migrate 14 petabytes of data and consolidate over 100 data sources, thus cutting down obsolete data by 30%.
• In the healthcare and life sciences industry, Metricwire launched an AI-powered scheduling system for 90% accuracy and an average latency of less than 1 second.

At Onix, we are mobilizing data for an AI-dominated business world, thereby addressing critical industry-specific challenges and driving positive business outcomes. As a leading Google Cloud partner for over 20 years and with 16 “Google Cloud Partner of the Year” awards, Onix has a unique advantage in facilitating this transition. As a service-as-software-based company, Onix’s unique IP tools can deliver enterprise value with AI and data.

Are you ready to embark on a transformation journey with our AI and ML solutions? Contact us today.