Today, new technology needs can emerge quickly; new security threats are surfacing constantly. Is your organization receiving the rapid incident support responses you need? Does your IT team follow best practices with SaaS and Cloud Computing?
Onix can help. We resolve issues quickly and professionally, minimize downtime, provide peace of mind — and help you keep your organization running efficiently, 24x7x365.
Engaging any of the support plans offered by Onix provides benefits; rapid turnaround and a predictable support budget. These plans provide important core support elements for your organization.
Explore the benefits of a plan with our
Support Services team
Explore the benefits of a plan with our Support Services team
There is no call center! Highly trained, skilled engineers based in the U.S. or Canada provide our 24x7 support services. Each communicates clearly in English or French.
Onix provides your IT staff with admin-level support along with best practices and guidance about gathering troubleshooting information so resolution times are optimized.
Our service level agreement (SLA) can guarantee initial responses for critical (P1) incidents in less than 30 minutes.
You have access to our cloud-based Support Portal so you can create, follow and manage your support tickets.
Onix support was incredible. They were immediately aware of the issue I reported, followed up timely and kept me updated on progress.