Onix Infrastructure Operations services

Proactive cloud management with infrastructure operations

Upgrade from reactive support to proactive cloud management with Infrastructure Operations

Many organizations make the move to cloud, but often fail to realize all of the transformational benefits they originally expected to obtain. The path to increased agility, cost reduction and innovation is often hampered by an activity prevalent in IT organizations of all sizes; firefighting. Emergencies and pressing business needs almost always take priority over proper planning and improvement projects, making it nearly impossible to catch up with the backlog of technical debt.

Our infrastructure operations service is designed to help your team achieve its cloud adoption goals and maximize the benefits – including but not limited to: improved efficiency, greater cost savings, and faster innovation. Our highly-skilled team of certified cloud engineers and analysts handle 24/7 monitoring, alerts, and response tasks so your team can focus on other day-to-day critical business operations.

Let Onix handle your cloud maintenance and support tasks.

Helping teams build powerful solutions that simplify work

Our Infrastructure Operations services include:

Our Infrastructure Operations services include:

Service desk and monitoring

  • 24/7 Monitoring of Your Cloud Infrastructure and Systems
  • 24/7 Helpdesk Support and Portal Access
  • 24/7 Real-time Notifications, Alarms and Alerts

Patch management

  • OS Patch Management
  • Critical and Security Updates

Backup and disaster recovery

  • Initial Configuration and Monitoring of VM Snapshots 
  • Incremental Forever Backups
  • Single or Multi-Region Configurations

Cost and platform optimization

  • Standard and Custom Reporting Templates
  • Console Access and Dashboarding
  • Custom Budgets and Alarms

Account management

  • Service Delivery Manager
    • Quarterly Review Meetings
    • Monthly Invoicing
    •  Simplified Billing and Support
  • Cloud Technical Account Manager
    • Well-Architected Review
    • Cloud Best Practice Recommendations

The path forward

Our three-phase consulting process includes steps designed to provide a successful outcome for your cloud maintenance and support needs.


Use the form to reach out to our sales organization.


Onix solutions architects will hold a technical discovery call with your team.

Recommendations and proposal

We will quickly provide you with our recommendations and proposal so you can focus on the benefits of your Cloud implementation.

Customer stories

Let's talk

Ready to embark on the next stage of your cloud journey?
Let’s get started.