Onix Premium Support
Onix Premium Support includes the highest level of GCP Support entitlements, plus:
- Knowledge and familiarity with customer environments, resulting in faster time to resolution
- Access to the expertise of Onix’s team of GCP-certified architects and engineers
- Deep knowledge of the Google Cloud ecosystem and paths to product SMEs
- Multi-cloud experience and context
In order to realize the transformational benefits of the cloud, organizations need to instill a culture of transparency and embed agile processes. Companies sometimes fail in their digital transformation projects because of issues almost entirely unrelated to the technology itself, like cost overruns or cultural problems.
- Stop cost overruns: No matter how much value a cloud migration is planned to bring, the newly gained business value can be quickly wiped away if cost overruns occur regularly.
- Increase cost transparency: Access to real-time billing/cost data at all layers in the organization is crucial to maintaining long-term success in the cloud.
- Agility: Drive agile processes for budgeting and planning within IT by promoting iterative budget allocation, IT spending, and forecasting.
Whether migrating virtual machines to the cloud or laying the foundation for cloud-native applications, the challenges don’t stop when resources go into production. Instead, the focus shifts to maintenance, support, and finding ways to ensure stability. Backed by a team of expert engineers and architects, Infrastructure Operations is designed to ensure reliability.
- 24×7 service desk
- Infrastructure monitoring and alerts
- Incident management
- Backups and testing
- Patch management
- Quarterly service reviews led by cloud technical account manager
Application Reliability & DataOps
To fully realize the benefits of cloud, organizations must keep pace with rapidly advancing technologies that add new features and capabilities by the day. Application Reliability and DataOps are services dedicated to the cause of continuous improvement. We help our customers build a roadmap of key optimizations and enhancements and avoid reactive IT administrative overhead that often inhibits innovation and business agility. Our team of talented engineers then designs and implements these changes on a monthly basis.