The Onix project management team kept all streams on track, ensuring the project was completed on schedule and on budget.
A Go Live is a very exciting time as it marks a major milestone in an organization's history. It echoes the conclusion of a deployment or implementation of G Suite. It signals the beginning and the official “big bang” for change within an organization.
It also reflects the beginning of people working more productively, efficiently and collaboratively in the cloud as a company, and it highlights that company's accomplishment of leading the way in the technological market.
In more transparent terms, Go Live is the day chosen by the client project team for their entire company to be moved from their legacy email system to G Suite. Go Live is typically preceded by a pilot of selected users. This includes the project team that has moved to G Suite as part of the early adopter phase.
Onix had the pleasure of working with one such client whose Go Live was described by the client project team as a “non-event," a huge compliment and testimony to the team's preparation to ensure that the Go Live was an overwhelming success.
The deployment journey began in Toronto at the Google offices where the client and the Onix project teams met in person for the first time. From there, each team worked diligently to meet all major milestones ensuring that budget, scope and timeline criteria were met. The first major hurdle that Onix and Manitoulin Group overcame was releasing the official announcement that the organization was, in fact, Going Google.
This announcement was released by the company’s CFO. The reaction from end users was extremely positive and was a huge success. The organization was prepared and looking forward to moving from their Lotus Notes legacy mail system onto a platform that is more innovative, collaborative and interactive. From that point on, the change management regarding communications within the organization was frequent, concise and transparent; this was appreciated by end users since changes were occurring quickly.
As the Go Live approached, three months after the change was announced, excitement surged as the organization looked forward to using the new toolset. The change was managed effectively, and end users felt ready to move forward. The teams began at 8 a.m. at multiple locations, remaining on standby for any technical issues that may have occurred as well as for any questions posed by the end users. As expected, however, at all locations the day was very quiet, with minimal end user issues. The deployment was extremely successful.
The success of this implementation stemmed from the Onix team's ability to be prescriptive with the client about what works best for change management initiatives, as well as how this change is best achieved technically from their specific legacy system. The Onix project management team kept all streams on track, ensuring the project was completed on schedule and on budget. Any scope changes were managed so that timelines were not affected. The project manager kept the client continually updated about progress and ensured that communication between team members was prioritized and achieved.
Likewise, the project was also highly successful because the client project team knew their business and organization thoroughly and allowed the Onix team to prescribe what was best for them, trusting the Onix team to do what was optimal for their organization. The client team also trusted their instincts by adding additional and in-person training sessions at multiple locations. They understood the importance of change management initiatives throughout this process.