With its recent acquisition of UJET’s professional services unit, Onix is best-positioned to advance cloud-native customer engagement solutions within Google Cloud’s AI-enabled Customer Engagement Suite (CES). This acquisition is delivering the power of Agentic AI to implement a robust cloud-enabled customer security and compliance model.
Besides securing data pipelines, Onix is delivering an optimum environment for AI model training and other services, thus ensuring that enterprises can achieve their AI-enabled outcomes while adhering to strict security protocols.
Here’s a deep dive into how the Onix-UJET partnership can achieve security in cloud computing.
How Onix meets industry-specific compliance requirements
- Healthcare and life science
In the healthcare and life science domain, Onix’s cloud security solutions can secure the overall “patient experience” by adhering to industry regulations like HIPAA through effective data management and access control. - Telecom, media & entertainment
In the sensitive telecom, media and entertainment sector, Onix is enabling enterprises to deliver customer trust through compliance with data privacy regulations. This involves managing sensitive customer information and sensitive network data, in alignment with privacy laws such as GDPR and CCPA.
In the coming years, the Onix-UJET partnership can elevate cloud security and compliance to the next level. Here’s a look at some of their combined capabilities.
How Onix and UJET deliver both cloud security and compliance
Why must enterprises choose Onix’s cloud security solutions in partnership with UJET? Here are 3 reasons:
- UJET’s cloud-native security architecture
With its strategic partnership with Google Cloud, UJET has provided its Contact-Center-as-a-Service (CCaaS) solution as an AI-enabled contact center innovation to Google Cloud. This partnership has been effective at personalizing customer experiences across many industries.
Built entirely on Google Cloud, UJET’s cloud-native CCaaS architecture is designed for enhanced security and compliance. With this architecture, enterprises can leverage Google Cloud’s global security framework, along with its advanced threat detection abilities and continuous compliance certifications. - A CRM-first approach
With its CRM-first approach, the UJET platform is designed to integrate with existing CRM systems. This approach minimizes the storage of Personal Identifiable Information (PII) on the CCaaS platform. The customer data and PII is natively stored on the CRM system, thus reducing security risks. Thus, the UJET platform is effective at reducing the digital footprint, thus minimizing the possibility of a data breach and simplifying compliance-related initiatives.
Instead of directly storing PII, the UJET platform prioritizes data-driven insights, thus boosting operational analytics and reducing the risk profile for sensitive customer data. In industry sectors like financial services and healthcare, companies can utilize UJET’s cloud security services and enforce stringent data security mandates. Additionally, UJET’s experienced data security and privacy teams ensure that PII is always secure on their platforms and processes.
- A synergistic approach to cloud security and compliance
By integrating UJET’s professional services unit into Onix’s security capabilities, companies can adopt a synergistic approach to implementing cloud security and compliance. With this strategic partnership, companies can now deploy AI-powered customer engagement solutions in a secure Google Cloud ecosystem.
With Onix’s expertise, they can scale up and modernize customer service by harnessing Google Cloud’s AI models on Google Gemini and Agentic AI platforms. This combined solution integrates UJET’s CCaaS features with Onix’s Agentic AI platform, thus ensuring a comprehensive data security and privacy solution across the entire customer engagement journey.
Conclusion
With its recent UJET acquisition, Onix has a unique advantage in delivering AI-enabled customer engagement solutions for its customers. This partnership is also key to elevate cloud security and compliance across the entire customer journey.
Do you want to explore the capabilities of our customer engagement solution? Contact us to learn more.
