As a technology, Generative AI is promising and delivering a new wave of innovation, operational efficiency, and simply “a more productive way of working.” However, in reality, enterprises are finding it challenging to navigate the GenAI journey. More than the technology itself, it’s the “human” factor – or the critical role of change management.

Enterprises are faced with addressing many questions, such as:

• How do we move GenAI from pilot projects to delivering a pervasive impact?
• How do we ensure that organizational teams adopt new AI tools, trust model outputs, and transform their regular workflows?

Implementing Generative AI solutions is not simply a technical upgrade, but an organizational evolution. This is where a technology partner like Onix can play a valuable role. At Onix, we believe that a successful GenAI implementation hinges not just on next-gen technological expertise, but also on:

• Providing a clear path to GenAI ROI.
• Integrating GenAI into existing systems.
• Guiding employees through this transition phase.

In addition to expertise in data and AI technologies, Onix has been recognized as Google Cloud’s “Partner of the Year” on 16 occasions, including the latest award for “Data & Analytics.”

For a smooth transition to GenAI, Onix recommends this 3-phase strategy comprising of:

1. Preparation – or ensuring organizational readiness and sponsorship
2. Deployment – that can drive greater GenAI adoption and proficiency.
3. Sustenance – or institutionalizing the change and measuring ROI.

Let’s delve into each of these 3 phases of change management.

Phase#1 – Preparing for a seamless transition: From data chaos to trusted AI

Among the key hurdles to GenAI adoption, enterprises suffer from a lack of “preparation” and a perceived notion of complex integration. Furthermore, manual methods of data preparation and migration can introduce hurdles such as implementation delays, human errors, and internal complications, which can contribute to enterprise-level frustration and rising skepticism about the value of AI-powered systems.

Besides the preparation factor, enterprises need executive-level sponsorship with dedicated resources to address change resistance. Sponsorship planning effectively must involve:

• Identifying the right stakeholder for each group and their specific role across the GenAI project.
• Addressing what they need to know about the transition and at what stage
• Developing a compelling change vision for CEO and C-level executives for their buy-in and commitment to the project.

With its proprietary, IP-led solution, Wingspan, Onix can help enterprises tackle this challenge – and accelerate their “data-to-AI” journey 2- 3x faster than traditional methods. 

How does Wingspan deliver change management?

1. Reduced business disruption
   With Wingspan’s transformer tool, Raven, enterprises can automate workload conversion, thus significantly reducing human effort and minimizing the business disruption that follows such data transformation processes. As an automation tool, Raven can deliver less “heavy lifting” for internal teams, thus allowing them to focus on GenAI capabilities instead of troubleshooting.
2. AI trust with high-quality data
   Data integrity has a direct impact on the trustworthiness of GenAI outputs. With Wingspan’s automated data validation tool, Pelican, enterprises can ensure data validation and reconciliation during the cloud migration process, thus delivering both accurate and consistent data for GenAI models. This can help build organizational trust in GenAI-powered systems.
3. Accelerated time-to-value
   By delivering data migration and modernization in half the time and double in value, Onix’s Wingspan can effectively accelerate the “time-to-value” for GenAI models. With its acceleration in delivering a positive ROI, Wingspan can overcome change resistance in the organization, thus boosting GenAI adoption.
4. Addressing data gaps
   Data gaps and privacy concerns can frustrate any GenAI initiative. Wingspan’s synthetic data generator, Kingfisher, can fill data gaps by generating “realistic” synthetic data to augment existing datasets. This can enhance GenAI model training by feeding it with high-quality synthetic data.

Phase#2 – Deploying GenAI for higher adoption and proficiency

While the business benefits of GenAI are clear, enterprises often struggle to leverage these benefits in their environment. Besides, they lack guidance on how to train their internal teams and measure the outcomes. Without this guidance and expertise, business teams can struggle to adapt to the new environment, resulting in frustration and disillusionment.

A successful GenAI deployment is dependent on skilled employees and integrating this technology in their daily work for optimum productivity and proficiency.

Onix can act as a “differentiator” for effective change management with its ability to provide:

1. GenAI consultation and guidance
   Besides implementing the right GenAI solution, the Onix team can consult enterprises in identifying the right AI use cases, quantifying the ROI, and creating a customized roadmap. This consultation helps align business teams and build a strong business case for GenAI adoption.
2. Targeted user training and enablement
   Going beyond generic training programs, Onix delivers targeted user training with a group-specific approach. Through transformation labs for workflow evolution and instructor-led live training, Onix’s guided workshops integrate people with business processes and technologies. 
   
   AI users can evaluate existing business processes, brainstorm ideas, and develop efficient prototypes. This approach helps align AI initiatives with business objectives, thus directly impacting their work.
3. Identification of power users or champions
   Power users or champions are essential for grassroot GenAI adoption in any organization. With Onix’s industry experience, enterprises can identify and set up a network of power users (or early adopters) to lead the change, provide the necessary support, and deliver feedback to implementation teams.
4. Seamless workflow integration
   With their diverse industry experience, Onix’s AI specialists understand how to integrate GenAI technology in any business workflow. They can guide organizations to integrate AI-powered workflows, along with providing support to involved teams.
5. 24/7 comprehensive support
   Onix’s AI-powered cloud-managed services provide 24/7 customer support for cloud-enabled AI systems while optimizing their scalability, performance, and security. This reduces the workload on internal IT teams, thus allowing them to focus on other innovations. With Onix’s support for MLOps and human-in-the-loop

Phase#3 – Sustaining GenAI initiatives for institutionalized change and ROI measurement

The third and final phase is all about sustaining the Agentic AI initiatives with a long-term roadmap and efficient governance. Onix’s Innovation Councils can facilitate sustenance activities in the form of:

• Encouraging enterprise-wide AI collaboration and idea sharing.
• Facilitating the development of transformation labs to bring people together with processes and technologies.
• Ensuring employees and AI users have opportunities for continuous education and development.
• Ensuring leadership buy-in and participation in AI adoption.
• Measuring AI adoption among users and their business impact and ROI.

With its expertise in AI-enabled managed services, Onix can effectively reduce the workload on existing IT teams. Through their AI-enabled workflows, Onix can also build long-term AI stability and minimize the frequency of missed opportunities.

Enterprises adopting Generative AI solutions embark on a transformational journey. With a technology partner like Onix, they are not just gaining technical expertise but also investing in a proven approach that addresses the complexities of effective change management.

Are you prepared to embark on your GenAI journey? Let’s talk about how to unlock innovation and business transformation.