The future of customer engagement is here and Onix is leading the way. As part of our ongoing commitment to helping our customers modernize and thrive in an AI-first world, Onix has acquired the professional services unit of UJET, the only cloud-native Contact Center as a Service (CCaaS) provider, which is deeply integrated with Google’s Customer Engagement AI Suite.
We’re exceptionally equipped to provide end-to-end transformation for modern contact centers across more than 10 industries, empowering businesses with cutting-edge AI solutions where it matters most: the customer experience.
Unlock faster time-to-value with integrated AI-powered CX solutions.
Gain access to a combined team with unmatched experience in CCaaS and Contact Center AI.
CES integration with mobile apps and chat platforms, analytics, and reporting of key KPIs.
Deploy intelligent applications that drive higher ROI and reduce total cost of ownership.
Leverage the best of Google Cloud’s CES, UJET’s cloud-native capabilities, and Onix’s own Agentic AI solutions and Agentspace.
Increase in first call resolution rate with gen AI-based agents
Improvement in customer satisfaction scores with AI-powered voice agent
Increase in first contact resolution with AI-powered voice and chat assistance
