Customer Engagement Suite
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Customer Engagement Suite

Elevate every
customer interaction

The future of customer engagement is here and Onix is leading the way. As part of our ongoing commitment to helping our customers modernize and thrive in an AI-first world, Onix brings deep expertise in cloud-native Contact Center as a Service (CCaaS), which is integrated within Google’s Customer Engagement AI Suite.

 

We’re exceptionally equipped to provide end-to-end transformation for modern contact centers across more than 10 industries, empowering businesses with cutting-edge AI solutions where it matters most: the customer experience.

Speak to an expert
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Deploy AI-driven applications to enhance the
customer experience

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Unlock faster time-to-value with integrated AI-powered CX solutions.

Gain access to a combined team with unmatched experience in CCaaS and Contact Center AI.

CES integration with mobile apps and chat platforms, analytics, and reporting of key KPIs.

Deploy intelligent applications that drive higher ROI and reduce total cost of ownership.

Leverage the best of Google Cloud’s CES, CCaaS, and Onix’s own Agentic AI solutions and Agentspace.

Customer Engagement Suite offerings 

Virtual Agent Implementation

  • Map customer journey
  • LLMs (e.g. including synthetic data enhancing & testing)
  • Omnichannel Virtual Agent development & tuning

Agent Assist and Insights

  • Seamless call transfer from Virtual Agent
  • Insights using real-time suggestions
  • Call summarization & CSAT

Fully Managed Contact Center

  • Monitor & improve containment
  • Maintain KPI performance
  • Maximize LLM investment for Virtual Agent
  • Provide reporting & KPIs

CCaaS Implementation and Integration

  • SIP/voice integration with major CCaaS platforms
  • CRM integrations
  • Migrations: Google CCAI-S

Cx Consulting

  • Business Case Development
  • Gap Analysis & Future State Definition
  • Workforce Evolution Strategy
  • Deployment Strategy Managemen
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Unlocking value: CES use cases

Reduce number of calls per human agent using gen AI
Self-service
Self-service
Virtual agents can answer customers 24/7
24/7 support
24/7 support
Agent transfer with full discussion context
Seamless call transfer
Seamless call transfer
Real-time guidance for agents with answers
Eliminate on-hold time
Eliminate on-hold time

Onix
methodology

Onix leverages Google Cloud products coupled with our custom accelerators and consulting expertise to offer a comprehensive suite of AI and ML solutions to help businesses drive innovation, improve efficiencies, and enhance customer experiences.

Our Google Cloud AI platform has a comprehensive suite of AI/ML tools and services, from data preparation and model training to deployment and infrastructure management. Click through to see how we can help you take advantage of these technologies.

The first step in any AI project is to gather, clean, and prepare the data that will be used to train and test the models. Google Cloud provides a range of tools for data preparation, including Cloud Storage for storing and managing large datasets, Cloud Dataflow for data processing, and BigQuery for analyzing and querying large datasets. We can accelerate the data prep phase with our Onix Analytics Modernization solution.
Data Preparation
Google Cloud provides a range of machine learning services, including pre-trained models and APIs for image and video analysis, language processing, and speech recognition. AutoML allows users to build custom models without requiring significant expertise in machine learning.
Machine Learning
Google AI Platform allows users to train, optimize, and deploy custom machine learning models at scale. Google offers Vertex AI, a fully managed service that enables developers to build, deploy and manage ML models.
Model Training and Deployment
There is a wide range of infrastructure options to support AI projects, including GPU and TPU instances for accelerated computing, and Cloud Functions for serverless computing. Additionally, Google provides a range of tools for managing and monitoring infrastructure, including Cloud Logging, Cloud Monitoring, and Cloud Trace.
Infrastructure
Google Cloud provides a range of analytics and visualization tools to help users gain insights from their data, including BigQuery for analyzing large datasets, Data Studio for creating custom reports and dashboards, and Looker for business intelligence and analytics.
Analytics and Visualization
Security features to help protect AI projects and data include identity and access management, encryption at rest and in transit, and threat detection and response.
Security

Customer results

Telecom
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improvement in call resolution
after implementing CCAI.

Higher Education
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increase in computation speed
with the help of predictive AI.

Pharmaceuticals
0 %

faster drug discovery
using generative AI.


Customer stories

Revolutionize the customer experience

Telecom
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Increase in first call resolution rate with gen AI-based agents

Retail
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Improvement in customer satisfaction scores with AI-powered voice agent

Hi-Tech
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Increase  in first contact resolution with AI-powered voice and chat assistance

Customer stories

Additional resources

Data & Analytics

Enabling the data- driven organization

Your company’s data represents endless potential. Onix can help you capture, manage, process, and visualize your data so it can be used to quickly generate valuable insights to propel your business forward. Even if your data exists in disparate sources, we can unify it into one cohesive dashboard so employees across your organization can use it effectively.

Onix focuses on driving real business value from every engagement – like increased agility, freedom from legacy technologies, and faster innovation – to realize your targeted business outcomes sooner. We emphasize performance and scale through fully-managed data and analytics services, while reducing the cost of licensing and total cost of ownership (TCO).

We work with companies at every stage of the data journey, delivering  with proven tools, methodologies, and expertise to accelerate your transformation from a legacy environment to a data-driven organization.

Action your data
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Meet the Expert

Ahmed Belgana Global Head of Artificial Intelligence & Machine Learning

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Ready to get started?

Our Google Workspace experts are here to help your team solve its business challenges, no matter how complex.

Reach out to Onix today!

Meet the experts

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Mukesh Kanchan

Vice President, Data & Analytics

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Ramnish Singh

SVP of Solutions Engineering

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