What this session was about
This session brought together Niraj Kumar, CTO at Onix, and Jillian Walker, VP, Kasthuri Jagadeesan, Research Director and Himanshu Mhatre, Senior analyst at Everest Group for a grounded discussion on how agentic AI is being used inside organisations today.
Instead of big claims, the conversation focused on real workflows, IT checks, routine reviews, operational adjustments, and how teams are slowly weaving AI into their day-to-day work.
The group also looked at why many enterprises are moving toward models trained on their own data, and why thoughtful governance is becoming essential rather than optional.
Key takeaways
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AI agents are already handling everyday tasks like IT ops, compliance checks, and internal reviews.
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Domain-specific models are proving more reliable than general-purpose AI because they understand organisational context.
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Governance has become the foundation, with teams needing clear oversight, auditability, and human judgement guiding outputs.
