Gemini Enterprise for CX & Google CCaaS
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Gemini Enterprise for CX & Google CCaaS

Elevate every
customer interaction

The future of customer engagement is here, and Onix is leading the way. As part of our ongoing commitment to helping our customers modernize and thrive in an AI-first world, Onix has acquired the professional services unit of UJET—the original architects of Google’s CCaaS solution, now a core part of theGemini Enterprise for Customer Experience (GECX) platform. This makes Onix the preferred implementation partner for Google’s cloud-native Contact Center as a Service (CCaaS) platform, which is deeply integrated with GECX.

 

This foundational expertise elevates our role from a conventional implementation partner to that of a true transformation partner. We leverage our unparalleled insight into the GECX platform to deliver sophisticated, end-to-end solutions to modernize contact centers across more than 10 industries, empowering businesses with cutting-edge AI where it matters most: the customer experience.

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Onix cloud
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Data & Analytics

Deploy AI-driven applications to enhance the
customer experience

Group 163717
Group 163717
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Unlock faster time-to-value with integrated AI-powered CX solutions.

Gain access to a combined team with unmatched experience in Google CCaaS and Gemini Enterprise for CX (GECX).

Integration with mobile apps and chat platforms, analytics, and reporting of key KPIs.

Deploy intelligent applications that drive higher ROI and reduce total cost of ownership.

Leverage the best of Google Cloud’s Gemini Enterprise for CX, Google CCaaS, and Onix’s own Innovation Hub.

Google CCaaS & GECX Offerings

For Customers

AI Agents

Rapidly build, test, and deploy 24/7 AI self-service with human-like voices at scale with Customer Experience Agent Studio and other Google tools


  • Define agent use cases
  • Customer journey mapping
  • LLMs (i.e. synthetic data enhancing & testing)
  • Omnichannel Virtual Agent development & tuning

For Agents

Agent Assist

Quickly onboard and up-skill staff with AI-driven, personalized training simulations


  • Seamless call transfer from Conversational Agent
  • In-the-moment coaching and assistance
  • Transcribe calls in real-time and automate post-interaction summaries

For Supervisors

CX Insights and
Quality AI

Enable businesses to uncover customer service trends with natural language


  • Run machine learning analytics to detect and visualize patterns in your contact center data
  • Review conversations with audio playback, transcript synchronization and analytics annotations
  • Automatically identify interesting interactions for further review

For Infrastructure

Google CCaaS

Supercharge customer and agent experiences with digital-first, omnichannel support, including in-app experiences


  • Inbound & Outbound Voice, SMS & Chat
  • AI Driven Routing & Telephony Engineering
  • CRM & WFO Integrations
  • In-App Mobile & Web CX
  • End-User Platform Training

For Experience Leaders

CX Consulting

Modernize your contact center by designing it for maximum value realization for your business, agents, and customers


  • CX Visioning Workshop
  • Business Case Development
  • Migration Strategy
  • Value Delivery Plan
  • AI Deployment Strategy
  • Change Management Strategy

Virtual Agent Implementation

  • Map customer journey
  • LLMs (e.g. including synthetic data enhancing & testing)
  • Omnichannel Virtual Agent development & tuning

Agent Assist and Insights

  • Seamless call transfer from Virtual Agent
  • Insights using real-time suggestions
  • Call summarization & CSAT

Fully Managed Contact Center

  • Monitor & improve containment
  • Maintain KPI performance
  • Maximize LLM investment for Virtual Agent
  • Provide reporting & KPIs

CCaaS Implementation and Integration

  • Inbound & Outbound Voice, SMS & Chat
  • AI Driven Routing & Telephony Engineering
  • CRM & WFO Integrations
  • In-App Mobile & Web CX
  • End-User Platform Training

CX Consulting

  • Migration Strategy
  • Application Integration Plan
  • AI Deployment Strategy
  • Future State Definition
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Unlocking value: Google CCaaS & GECX use cases

Reduce number of calls per human agent using gen AI
Self-service
Self-service
Virtual agents can answer customers 24/7
24/7 support
24/7 support
Agent transfer with full discussion context
Seamless call transfer
Seamless call transfer
Real-time guidance for agents with answers
Eliminate on-hold time
Eliminate on-hold time
In-app support and sales without leaving the app
Shopping Agent
Shopping Agent
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Revolutionize the customer experience

Telecom
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Increase in first call resolution rate with gen AI-based agents

Retail
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Improvement in customer satisfaction scores with AI-powered voice agent

Hi-Tech
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Increase  in first contact resolution with AI-powered voice and chat assistance

Customer stories