Beck Taxi, a 50+ year-old company in Toronto, has between 1,500 and 2,000 taxi cabs on the road in the greater Toronto area at any given time, 24 hours a day, 7 days a week, 365 days a year.
The company has traditionally used two-way radio communication between drivers and central dispatch — 13 frequencies in a big call center. Dispatchers couldn’t keep up with increasing ridership. Peak periods were getting increasingly busier, causing excessive wait times for riders. Company executives knew it was time to elevate the dispatch system to the cloud.
"Driving a taxi is stressful. Taking a taxi can be stressful. Whatever we can do to make things easier for everyone involved is what we strive for every day."
Before I came to Onix, I had used G Suite for my freelance work and thought I really understood it. But as it turns out, I had some real misconceptions. Not only was I completely underutilizing the platform, but I was also dead wrong about its ability to change the way organizations operate. The following is my journey to understanding what workplace collaboration really means.