The Modern Search Experience: 4 Reasons to Upgrade Now

Posted by Bryan McKay, Practice Lead - Enterprise Search in the Cloud PS Practice

Apr 28, 2020


At some point, you’ve probably encountered that familiar McKinsey statistic. The one that says workers spend up to 20% of their week searching for documents and other institutional knowledge. In today’s remote work world, that’s too long.

Today, we’re working faster, smarter and harder as we move deeper into a remote world. Workers need to be connected quickly to the information they require to do their jobs, no matter if they’re working from a coffee shop, a home office or the company HQ.

That’s why it’s important for organizations to reassess their search platform and see if it still delivers the results workers need when they need them. If your teams aren’t getting that kind of quick results, it might be time to upgrade to a modern search experience.

What’s So Great About a Modern Search Experience?

Content is growing exponentially across the enterprise. The number and types of repositories where that information is stored are skyrocketing as a result. In today's digital workplace, finding knowledge and information is critical, but it's getting harder.

As such, search is becoming increasingly more complicated at the same time that employees need faster, more relevant results. Another McKinsey Global Institution (MGI) statistic notes that the use of more social applications, including modern enterprise search solutions, can raise a knowledge worker’s productivity by 20 to 25%. It also can improve communication and collaboration.

The latest enterprise search solutions deliver the information your workers need and reduce the amount of time they spend searching for vital information. Here’s why a modern search experience can get your workers the answers they need when they search for them, no matter where in the world they are working at that moment.

The modern search experience is widely connected.

The modern search experience doesn’t just search one location on a server or in the cloud. Today’s latest best-of-breed search solutions don’t just scan your server or cloud storage. They connect with such tools as Sharepoint, G Suite, Dropbox, Salesforce and other websites, databases and repositories, giving users access to a full universe of institutional knowledge.

Modern enterprise search delivers fast, relevant results.

It can take mere milliseconds for today’s search platforms to surface relevant results from huge amounts of enterprise data, increasing productivity and accuracy of information. You aren’t looking for the proverbial needle in the haystack for hours on end.

It uses smart queries and suggestions to streamline the process.

Natural language processing (NLP) drives today’s search solutions. NLP is a collection of machine learning models that are able to understand queries expressed in natural language (as a question), interpret what the user is looking for (the topic based on the question), and return the most relevant information (sometimes as a factual or textual answer to a question).

Today’s search experience drives collaboration and agility.

Because the modern search experience connects to many different websites, platforms and knowledge repositories, it’s easier for teams to store, share and search for collective knowledge. And they can do it efficiently and securely.

What Can I Expect if I Upgrade to a Modern Search Experience?

Are you ready to make the change to a better, more modern search experience, one that allows you and your teams to find the information you need faster and more efficiently than you are right now?

The search journey doesn’t have to be intimidating. Agile methodology allows you to move toward implementation in phases. You can examine your current situation and determine how the latest enterprise search solutions can improve your experience and support your key use cases.

Next, you’ll look at how your search solution will integrate your content from all of your key sources. You’ll consider security and integration concerns and dive into how to make this change as user friendly as possible. Then you’ll roll out the deployment so your organization can enjoy the fast, relevant results that come with a more modern search experience.

And with it, you’ll not only find what you need quickly but have the power to gain actionable insights from your data so your business can operate profitably and productively.

Are you ready to see how this new generation of modern search solutions can help you and your remote workforce?

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Bryan McKay, Practice Lead - Enterprise Search in the Cloud PS Practice

Bryan leads Onix’s Enterprise Search practice, helping customers find what they are looking for faster. He implements enterprise search technology to help customers grow their business, leverage information in systems and silos across the organization, tap into the network of expertise in the organization to improve collaboration and innovation, and deliver an enhanced customer experience.

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