Techie Tuesday: A Conversation with Courtney Cline

Techie Tuesday is where you can learn about our technical talent at Onix. It’s our way of introducing our best-in-class services team.

Each installment allows you to meet a stellar member of our team and gives you insight into what motivates them.

Our Collaboration Services Manager, Courtney Cline is a leader in our collaboration practice managing employees and interacting with customers.

What is Your Role at Onix?

Currently, I lead our team of deployment engineers (DEs) who are responsible for technical implementations of Google Workspace and Chrome as well as other SaaS applications such as BetterCloud, AODocs and Slack. Part of this job is taking my experience as a DE for many years and paying it forward to grow their skill sets and delivery methods.

I am also a professional services delivery subject matter expert for our Collaboration & Productivity Department. I help build out our service offerings from a technical standpoint, assist our sales team in pre-delivery work as needed (SOWs, initial customer conversations, etc) and maintain relationships from a technical standpoint with many of our ISV partners and Google partners. If you're not sure "if we can do it"...I probably know the answer!

Customer-facing, I'm a technical escalation point for any issues with the deployments whether it's solutioning for a unique situation a customer may have to troubleshoot or a migration tool.

What Makes You Excited to Come to Work Each Day?

I love to pay it forward. When it comes to my work, this means taking the knowledge and experience I've acquired from my role with leading large implementations at Onix and previous organizations and passing it on to my team and co-workers.

Every day a customer comes to us with a new challenge and I want to make sure that we can assist in finding a solution. I also love to teach my co-workers and customers all about Google and help them think strategically about the "big picture" and what else is available to help streamline their processes with the cloud.

Tell Us About Your Favorite Project.

Before moving into a managerial role, I assisted an IT software company to move to Google. Immediately after the organization went live, they acquired another company that we helped with their migration. Not only did I get to work with the same deployment team, but I also got to travel with them to Paris, France to be on-site for support! I love being able to travel on-site to customers, especially during go lives. It’s culturally enriching personally and professionally.

What Do You Like to Do Outside of Work?

I enjoy spending time with my boyfriend and our two Australian Shepherds, two cats and our foster turtle. I also play recreational kickball, volleyball, and recently picked up tennis. We spend a good amount of time at the beach — and at our family beach house.

When I'm not traveling or doing athletics, I also dedicate my time to a wildlife rehabilitation center in NC/SC because I have a passion for animals. It's called Carolina Wildlife Rehabilitation Center that focuses on reptiles and small mammals.

Share Something You Wish People in the Industry Knew.

Even if you think the big cloud partners have reached their max, they're constantly evolving. We all need to be flexible and adapt to the ever-changing technology in this world rather than being afraid of it or stuck in our old ways. Change is inevitable and technology is guiding the way, but we can only move forward with strong leadership and the desire to better ourselves.

Change is inevitable and technology is guiding the way, but we can only move forward with strong leadership and the desire to better ourselves.

Any Advice for Someone Looking to Do What You Do?

My biggest advice is that you don't need a specific degree to do what I do — the world gets caught up in having a degree when you can easily learn by doing. Listen and observe what your mentors or co-workers teach you and act on it. Be a sponge. Also, in professional services, remember to listen to the customer. We often get lost in quickly saying yes or no to things, but this role gives you the opportunity to think out of the box.

Anything Else You'd Like to Share with Our Readers?

I consider myself luckily unlucky — I was born on Friday the 13th and coincidentally have the same birthday as my mom who ALSO was born on Friday the 13th!

The rescue I volunteer at is Carolina Wildlife Rehabilitation Center. Check out their Facebook page to see updates and donate. You also can donate to Carolina Wildlife Rehabilitation Center on a regular basis by setting up your Amazon account with AmazonSmile as the charity you wish to donate to.

Missed a Techie Tuesday post? Get caught up and learn all about your favorite Onix technical team members.

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Techie Tuesday: A Conversation with Scott Cruze

Techie Tuesday: A Conversation with Michael Sliwka

Techie Tuesday: A Conversation with Dustin Keib

Techie Tuesday: A Conversation with Hunter Lynne

Techie Tuesday: A Conversation with Jes Banks

Techie Tuesday: A Conversation with Greg Hohenbrink

Techie Tuesday: A Conversation with Gerald (Jerry) Van Guilder

Techie Tuesday: A Conversation with Mike Treacy

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Meet the Author

Courtney Cline, Collaboration Services Manager

Courtney Cline, Collaboration Services Manager

Courtney is a seasoned IT professional with experience in pre-sales consulting, project management and SaaS-based technical implementations for organizations of all sizes. She has 10 years of experience working with various Google implementation partners in an advisory role offering enterprise customers guidance, insight and best practices on implementing SaaS solutions.

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