SaaSOps 101: Using SaasOps for Remote Work in the Cloud

Posted by Caitlin McDevitt, Channel Manager, BetterCloud

Jul 13, 2020


Recent events have caused many companies to go through their digital transformations at warp-speed, requiring IT to turn on a dime and adopt more SaaS applications to support either long term or permanent work from home plans. 

Even cloud-native IT organizations have found themselves going through shifts in strategy to support huge increases in the adoption of existing SaaS applications. Over the past month, BetterCloud has spoken with both IT professionals in the field and industry leaders to discuss what the path forward for IT looks like. Here’s what we found. 

Demand for a SaaSOps Skill Set

In the not too distant past, when monolithic applications were the norm, individuals or teams in IT filled very specific, siloed roles (Active Directory Administrator, for example). Now, with the proliferation of SaaS (whether by choice or by necessity) and a best of breed environment, IT professionals are finding themselves needing to fill a more holistic role responsible for dozens, if not hundreds, of applications making the highly specialized IT role of the past unrealistic for a modern digital workplace.

How is this achievable? SaaSOps. 

SaaS Operations, as covered in our earlier blog SaaSOps 101, is the practice of discovering, managing and securing SaaS applications through centralized and automated operations, resulting in reduced friction, improved collaboration and a better employee experience. It is core to effectively running a best-of-breed application stack. Savvy IT professionals are pushing their organizations to evolve. 

Companies like Spotify, Disney, and Twitch are posting jobs and seeking talent with skill sets directly related to SaaSOps and the ability to manage SaaS applications. But what does the practice of SaaSOps actually look like? What skills and disciplines are needed? Here is a SaaSOps framework, developed with the input of hundreds of IT professionals at the forefront of the field.

SaaSOps framework

The three pillars of Discovery, Management, and Security dictate the core functions IT should be cognizant of when evaluating their SaaS environment and the tools and skills needed to check each box. These pillars are wrapped by the Transformation layer, which relates to the strategy and support that must be included for each pillar to be successful. It’s been made clear over the past several months that organizations and IT teams that are able to administer and secure SaaS applications the best are in a position to be successful.

Do More with Less While Increasing Value

Now more than ever, spending is under a microscope and organizations are having to do more with less. For IT specifically, leaner teams mean holistic roles are more common (and part of a more desirable skill set), and the ability to prove the value of your function to the business as more than a cost center is critical. Doing that can be easier said than done, however.

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Caitlin McDevitt, Channel Manager, BetterCloud

Caitlin has been with BetterCloud for more than four years and is responsible for partnerships and programs with reseller and services partners such as Onix. Prior to this role, she worked closely with the IT teams at BetterCloud’s strategic and enterprise clients to help with their adoption of the BetterCloud platform and best practices around SaaS management and security.

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