Knowledge Management, Events

Let Modern Search Solutions Be the Brains of Your Organization

Posted by Bryan McKay, Engagement Manager on Sep 02, 2016

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Search Solutions Seeking to evaluate how organizations access knowledge using search solutions to find data and uncover new insights, Mindbreeze commissioned the Forrester Consulting report: Let Modern Search Solutions be “The Brains” of Your Organization.

Forrester’s Study Yielded Three Key Findings:

  • Organizations gain value when they make search accessible across the organization. As information becomes a larger component of an organization’s repertoire, enterprise search enables organizations to gain value from information more broadly than ever. By enabling access of search tools to employees, organizations will realize better productivity and efficiency from their employees.
  • Search appliance tools will lead to low-maintenance, modern search solutions. Embedded search appliance tools will empower organizations to implement modern search rapidly. IT departments will not have to worry about configuring the solutions or developing new search interfaces, as searches will be preconfigured for specific needs.
  • Enterprise search helps boost employees’ productivity, allowing them to serve customers better. More than 70% of respondents said their employees provide better customer service through the use of enterprise search tools. Further, 62% said their employees work faster because they are spending less time finding content.

Key Recommendations

The Mindbreeze and Forrester report provides several recommendations for organizations trying to increase their access to big data. The report authors suggest that using tools that enable ubiquitous search (accessing unstructured content traditionally housed in file shares), deploying low-maintenance, customized solutions that fit specific application needs, employing tools with enhanced security — and embedding search in applications all contribute to more robust search results.

For more information, you can access the full report or view the on demand webinar.

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Bryan McKay, Engagement Manager

MEET THE AUTHOR

Bryan McKay, Engagement Manager

Bryan works in Onix’s Enterprise Search practice, helping customers find what they are looking for faster. He implements enterprise search technology to help customers grow their business, leverage information in systems and silos across the organization, tap into the network of expertise in the organization to improve collaboration and innovation, and deliver an enhanced customer experience.

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