How Do I Build a Solid Enterprise Search Business Case?

Posted by Bryan McKay, Practice Lead - Enterprise Search in the Cloud PS Practice

Feb 06, 2018


All companies have a digital search problem, even yours. It’s not that you don’t have enough information. There’s plenty out there. But, locating it takes time and effort. In fact, think back to the last time you needed to find something.

Was it a simple and quick? I bet it wasn’t.

You probably had to send several email requests, search a server or two, dig around any cloud apps you might have or even make some phone calls to track down what you needed.

Eventually, you most likely wound up finding at least some of the information you need, but at what cost? You also probably spent close to 25 percent of your work hours searching for this data... And, there’s a 44 percent chance you didn’t find what you need, so you wound up recreating it.

That’s pretty unproductive. But, you’ll do it again the next time you need to look for something. That’s just how it’s supposed to work, right?


Enterprise search, or more accurately, the lack of it, is a noisy problem. But, it’s not always a prominent one, even though it has a direct business impact.

You and your colleagues probably know all too well that your company needs a better search solution. But, do your executives?

Launching a search journey probably isn't even on their radar.

That’s why it’s time to build a solid enterprise search business case. Now, there’s a process to help you do that. In four phases, it covers the gamut, from assessment and findings to validation and deployment of a search project:

  1. Discovery Assessment
    You’ll create a gap analysis by examining your current state versus your desired state, looking at pain points, data constraints and key use cases that drive top- and bottom-line impacts. You’ll understand precisely the problem that search will solve for your organization.
  2. Discovery Findings
    You’ll learn about the “Art of the Possible”, and through the assessment findings and recommendations, you’ll understand how an effective search solution solves specific business challenges and creates quantifiable value for your organization.
  3. Solution Validation
    You’ll validate, through the use of a prototype solution, that the search solution solves the business problem for your users — and delivers the expected business results. Effectively, you’ll validate the business case and produce measurable results.
  4. Deployment Planning
    You’ll finish with a roadmap that leverages search for your organization through a phased approach, including discussion of content sources, architecture, user experience, security and metrics and measurement.

These intuitive workshops direct you down the path, gathering the crucial information you need to build a solid enterprise search business case. You’ll be able to confidently present data that shows real numbers and return on investment to C-Suite executives to secure funding for a search project.

The value of enterprise search is real. When you have the information to correctly plan and deploy it, it becomes a rich experience. One that allows users to gain actionable insights from their data, productively and profitably.

Ready to learn more about building a business case for enterprise search? Download a new eBook here.


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Bryan McKay, Practice Lead - Enterprise Search in the Cloud PS Practice

Bryan leads Onix’s Enterprise Search practice, helping customers find what they are looking for faster. He implements enterprise search technology to help customers grow their business, leverage information in systems and silos across the organization, tap into the network of expertise in the organization to improve collaboration and innovation, and deliver an enhanced customer experience.

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