Congratulations! You've Gone Google. Now What?

Your project team has successfully accomplished the task of migrating to G Suite; congratulations! While moving your infrastructure into the cloud is a great achievement, getting your users to adopt the new tools can be a task of its own.

G Suite suite will allow give your employees, no matter where they work, the ability to collaborate, share, and simplify existing business processes; however, it’s up to your project team to get your users engaged. More importantly, this should not be an afterthought at project closure; these activities should be in play during the “Pilot” phase. It's too late once you've Gone Google.

Start out Slowly

Understanding your users is key; it is best to put yourself in their shoes. Once they are comfortable with the nuances of Going Google with a new email and calendar system, they should then proceed to explore Drive. It is in this beginning phase of using Drive that you want them to start using Google Docs, Spreadsheets and Slides.

Discuss how they can upload other types of files only after they are fully aware of the existing capabilities of the Google Docs native files. It's crucial that they understand exactly what kind of powerful collaboration features Google Docs offers to them on a daily basis.

Executive Sponsors Drive Adoption

One of the best ways to increase G Suite adoption is to ensure that your executive sponsors and other high level employees are using G Suite. If they share and collaborate within Google Drive and use Google Hangouts Chat  you can be sure that others will follow suit. Moving forward, meeting minutes, company spreadsheets, and similar material should be created only in Google’s native, collaborative format.

Here are additional ideas to increase adoption with your users and get them excited about Going Google:

  • A contest in which users can participate, posting their “Top 10 Tricks in G Suite”. Users can add their “top tricks in Apps” on a Google Site or a Google Group. The best would then be chosen and awarded a prize. This could range from a gift certificate to a Chromebook! The incentive of winning a prize will almost certainly have users searching in Google for the best tricks.
  • Use Google Hangouts for meetings whenever possible.
  • Increase adoption by bringing templates into Google Docs early in the implementation. This can prevent the uploading of “non-Google native” docs and encourage a standard for documentation moving forward. This is also an initiative in which executives can promote their use.
  • Google promotes deployment training with what they term G Suite “Ninja” training. If your organization has leveraged these materials, have your users complete the training. Once completed, have them post the image of the “G Suite Ninja” to Google+, indicating they’ve successfully completed the training. Use a hashtag such as "#ninja" to track who has participated. You might randomly select participants to win a prize similar to the top 10 tricks contest in item number 1 above. Tip! Make sure to post announcements and contest results to your end-user facing Google Site to promote increased familiarity of Google Sites.

Trusting the New Environment

Working in the cloud can be daunting for the inexperienced user who has yet to build their cloud IQ. Your users need to trust the new environment in which they are working and fully understand Google’s strict privacy policy and data protection techniques. Your communications plan should include high-level information about security, covering such topics as logging out when using public machines – and how to change a password.

In the end, it all comes down to change management. Keep your users engaged and informed by helping them understand all of the exciting new tools they now have at their disposal. Success can be measured by improvements in productivity and user satisfaction. Make sure to use the reporting capability of G Suite to track how many files are being uploaded and not converted, how many new Google Docs are being created, and so forth. After all, moving your organization to the cloud is a great opportunity to decrease operational expenses – and to increase productivity.

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Kevin Verde, Professional Services Partner Manager

Kevin Verde, Professional Services Partner Manager

As a Professional Services Partner Manager, Kevin works closely with Onix partner contacts in the South Central region of the United States. He boasts a dual US/EU citizenship and spent four years of his career living and working in Madrid. He also is an and early organizer for House of Genius ( a non-profit think tank that supports entrepreneurship around the world.