Technology Background

Cloud Search Transforms Manufacturing Production Power

Posted by Bryan McKay, Engagement Manager on Apr 26, 2019

cloud search transforms manufacturingThose in every business sector face pressing questions daily. But, to get answers, they’re reluctant to click on links or read long documents to find what they need. They want immediate and accurate results so they can get back to work.

As search moves from the contained environment of on-premise appliances to the cloud, it’s transforming how knowledge workers access and use information. This need for quick information gathering for crucial institutional knowledge reaches across all industries. Manufacturing is no exception.

Releasing new products to market relies on a carefully crafted timeline, which includes ensuring everyone in the production cycle, from concept to delivery has the information they need.

What if I told you that moving search to the cloud could accelerate the product development process, minimize time to market, optimize vendor relationships, reduce cost — and improve overall customer satisfaction?

It can. And it’s easy as 1, 2, 3.

Product Development

Your R&D team can face limited innovation, restricted differentiation and even delayed product launches because they struggle to locate critical data. More often than not, information related to research, testing and technical specifications can be spread across multiple databases and platforms. Access can be limited or impossible.

Here's where Google Cloud Search comes in. It’s easily accessible anywhere at any time. Your teams can quickly find the information they need across multiple systems and data types, from the first moments of conceptualization to pre-engineering testing and beyond.

Cloud search opens a wider universe of data, allowing R&D professionals to conduct more thorough investigative research and to review an immense amount of testing data. They can better connect CAM and CAD data needed to produce parts, tooling and fixtures, and support test engineering during the pre-production phase.

Production Operations

When your employees have to crawl through multiple information repositories to find what they need, whether it’s engineering change orders or other crucial manufacturing information, your production process takes a hit.

This process is vast, covering everything from manufacturing and enterprise resource planning to engineering, process, quality control and product specs and information. A search slowdown in any of these areas can derail a finely crafted production schedule.

Google Cloud Search delivers faster, more refined access to valuable production operations data. Because the search is easily accessible from anywhere at any time, your workers can quickly find the information they need across multiple systems and data types.

It keeps downtime to a minimum by helping workers optimize inventory, materials, production and work in process (WIP), improve the engineering change order process — and create better inspection and traceability.

Planners can access process and quality control plans or vendor information and even check available materials inventory in seconds. Engineers can find the parts they need to spec quickly, while machinists and assemblers have drawings, specs and work orders at their fingertips. During the testing phase, the quality control team can easily find historic test records going back as far as 10 years per ASME requirements.

Procurement & Purchasing

Inefficient knowledge management also can stall your procurement and purchasing process. Supply-chain professionals require quick access to vendor and partner information, including qualifications to purchase orders. Plus, preparing and compiling all of the necessary documentation for negotiations requires a significant amount of searching. Instant information access is a must to keep the process moving.

Searching in the cloud streamlines necessary information gathering. Purchasing data is instantly available across multiple databases, so your supply-chain team can easily locate negotiation plans and purchasing documentation. They can quickly identify vendor discount and payment terms — and historical performance.

Call Centers

Your call-center workers are customers' information gatekeepers; they can answer questions about order status, problems or issue resolution. You want to resolve these issues on the first call. Slow search can create an inability to address such customer issues in a timely manner and add stress for call-center workers.

Cloud Search empowers your call center team with quick access to significant information by searching across various customer feedback repositories. Reps can quickly access important information, no matter where it is kept, in order to react to and resolve customer issues more efficiently. Ultimately, this can reduce the number of calls and increase customer satisfaction.

When customers encounter ineffective search solution systems to get answers on their own, that drives more calls to a call center. This means longer wait times, fewer resolutions and frustrated agents and clients. Online self-service allows customers to manage business virtually by checking accounts, transaction history and other activities.

Web Self-Service

Sometimes, customers want to avoid making a customer service call and instead find answers on their own through your website. This site needs to serve as a central “information center” for them and be easily searchable. Is it ready for that?

Your website must deliver results quickly; that’s where cloud search comes in. It helps you create a customer-focused self-service environment, delivering quick information and reducing the burden on the call center and the often costly interactions that come with these calls. Instead, customers can help themselves, anywhere at any time using the internet. They can open accounts, gather information for research and receive answers — quickly and efficiently.

Launching a cloud search journey can transform all departments and processes of a manufacturing operation.

Further, it plays a key role in product development, time to market, quality assurance and customer satisfaction. And it can cut down on employee frustration as people search for the reports, documents and other information they need to do their jobs properly.

Feeling inspired? There’s no better time than now to find answers to your questions and learn how Google Cloud Search can be the solution your organization needs for better performance. And it’s ready to deploy today.

Topics: Enterprise Search, Cloud Search

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MEET THE AUTHOR

Bryan McKay, Engagement Manager

Bryan McKay, Engagement Manager

Bryan works in Onix’s Enterprise Search practice, helping customers find what they are looking for faster. He implements enterprise search technology to help customers grow their business, leverage information in systems and silos across the organization, tap into the network of expertise in the organization to improve collaboration and innovation, and deliver an enhanced customer experience.

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