The Power Of Chatbots: Transform The Way You Interact With Customers And Employees

 

 

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Increase contact center productivity, create an intuitive customer experience, automate simple tasks and drive operational efficiencies across the enterprise with Amazon Lex and Amazon Kendra.

Businesses and leaders have had to adapt to the sudden shift in market conditions and consumer behaviors brought on by the pandemic. For many, the only option has been to accelerate their digital transformation and leverage the full power of technology solutions designed to help operate in the “new now.” 

AI Chatbots have emerged as a powerful tool for organizations, enabling businesses to not only keep their customer service running, but also handle the surge of customer requests and inquiries brought on by the pandemic. Chatbots have also proven a powerful tool for enabling employees to stay productive as a way to access accurate, up-to-date information instantly, without having to call internal help desks or search through multiple tools and content sources. 

In this webinar, experts from AWS and Onix will explore the benefits of combining Amazon Kendra, a highly accurate and easy to use search service powered by machine learning, with Amazon Lex, a service for building engaging conversational experiences for voice and text.

Discussed in this Webinar...

  • Why conversational AI is crucial to your digital transformation and how to incorporate it into your customer and employee interactions.

  • How to move from a QnA Bot to an AI Chatbot that automates key business processes for customers and employees. 

  •  How adding conversational AI into your workflows results in positive outcomes through real-world customer stories. 

Meet Our Presenters:

Bryan McKay

Onix - Practice Lead Enterprise Search

Chris Cook

Onix - Cloud Solutions Architect

Dave Shute

AWS - Business Development, Amazon Kendra

Case studies

CapsicoHealth, Inc.

CapsicoHealth, Inc.

Catalyst Tech Ventures

Catalyst Tech Ventures

Specialty Financial Institution

Specialty Financial Institution

UNICO Technologies Group

UNICO Technologies Group

Large Public University

Large Public University

JP Recovery Services

JP Recovery Services

The Garland Company

The Garland Company

Batteries Plus Bulbs

Batteries Plus Bulbs

Gordon Food Service

Gordon Food Service

Hurley Medical Center

Hurley Medical Center

Whirlpool Corporation

Whirlpool Corporation

University of Notre Dame

University of Notre Dame

United States Holocaust Memorial Museum

United States Holocaust Memorial Museum

Manitoulin Group of Companies

Manitoulin Group of Companies

Macomb County Circuit Court and Clerk

Macomb County Circuit Court and Clerk

Jarlette Health Services

Jarlette Health Services

Grand Traverse County

Grand Traverse County

The Garland Company

The Garland Company

Florida Fish and Wildlife Conservation Commission

Florida Fish and Wildlife Conservation Commission

Dominion Enterprises

Dominion Enterprises