The Power Of Chatbots: Transform The Way You Interact With Customers And Employees

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Increase contact center productivity, create an intuitive customer experience, automate simple tasks and drive operational efficiencies across the enterprise with Amazon Lex and Amazon Kendra.

Businesses and leaders have had to adapt to the sudden shift in market conditions and consumer behaviors brought on by the pandemic. For many, the only option has been to accelerate their digital transformation and leverage the full power of technology solutions designed to help operate in the “new now.” 

AI Chatbots have emerged as a powerful tool for organizations, enabling businesses to not only keep their customer service running, but also handle the surge of customer requests and inquiries brought on by the pandemic. Chatbots have also proven a powerful tool for enabling employees to stay productive as a way to access accurate, up-to-date information instantly, without having to call internal help desks or search through multiple tools and content sources. 

In this webinar, experts from AWS and Onix will explore the benefits of combining Amazon Kendra, a highly accurate and easy to use search service powered by machine learning, with Amazon Lex, a service for building engaging conversational experiences for voice and text.

What You'll Learn:

  • Why conversational AI is crucial to your digital transformation and how to incorporate it into your customer and employee interactions.

  • How to move from a QnA Bot to an AI Chatbot that automates key business processes for customers and employees. 

  •  How adding conversational AI into your workflows results in positive outcomes through real-world customer stories. 

- Presenters -

Bryan McKay LPHS
Bryan McKay
Practice Lead Enterprise Search
Chris Cook blog
Chris Cook
Cloud Solutions Architect
David Shute AWS
Dave Shute
Business Development, Amazon Kendra

Get the recording below