The Case For Digital Self-Service Through Conversational AI

 

Onix-Ebook-Mock-v2

This eBook illustrates high-impact use cases for chatbots and provides best practices for how to run a successful proof of concept (POC) with Onix.

Building a proof-of-concept for deploying machine learning-powered chatbots

Growing digital interactions mean businesses need scalable technology solutions that can evolve outdated customer service models and automate simple tasks within the enterprise. AI Chatbots have emerged as a powerful tool for businesses to boost customer service efficiency and enhance end-consumer interactions.

You will learn how to:

  • Identify the right use case
  • Design a solution leveraging Amazon Kendra & Amazon Lex
  • Launch a proof of concept (POC)
  • Validate your solution
When trying to address an issue, 66 percent of customers begin with self-service before reaching out to an agent.

Felix Kalkum, Becca Kleinstein, Damian Lewandowski, Julian Raabe. “Technology and innovation: Building the superhuman agent.” McKinsey & Company. June 22, 2020

Case studies

CapsicoHealth, Inc.

CapsicoHealth, Inc.

Catalyst Tech Ventures

Catalyst Tech Ventures

Specialty Financial Institution

Specialty Financial Institution

UNICO Technologies Group

UNICO Technologies Group

Large Public University

Large Public University

JP Recovery Services

JP Recovery Services

The Garland Company

The Garland Company

Batteries Plus Bulbs

Batteries Plus Bulbs

Gordon Food Service

Gordon Food Service

Hurley Medical Center

Hurley Medical Center

Whirlpool Corporation

Whirlpool Corporation

University of Notre Dame

University of Notre Dame

United States Holocaust Memorial Museum

United States Holocaust Memorial Museum

Manitoulin Group of Companies

Manitoulin Group of Companies

Macomb County Circuit Court and Clerk

Macomb County Circuit Court and Clerk

Jarlette Health Services

Jarlette Health Services

Grand Traverse County

Grand Traverse County

The Garland Company

The Garland Company

Florida Fish and Wildlife Conservation Commission

Florida Fish and Wildlife Conservation Commission

Dominion Enterprises

Dominion Enterprises