RightAnswers' Knowledge-Paks

RightAnswers provides the technical support content that "knowledge enables" thousands of support centers around the globe. In addition, every major supplier of Support and Knowledge Management software integrates with Knowledge-Paks to allow our content to appear within your existing support infrastructure.

Our technical support knowledge bases, known as Knowledge-Paks®, comprise the single largest source of independent technical support knowledge. We cover over 150 desktop computing applications including not only Microsoft Windows and Office products but products from Adobe to Symantec as well. The entire library consists of over one hundred thousand solutions.

Desktop Software Suite: Support Analyst Library
Knowledge-Paks for Support Analysts cover the full range of technical How To's, Error Messages, Problems/Resolutions and Diagnostic Trees. Solutions range from simple desktop applications issues to more challenging networking and operating system issues. Click the "Support Analyst" image to see the complete list of Knowledge-Paks for Support Analysts

Desktop Software Suite: Self Service Library
For use in a Self-Service Portal or as part of one of our partners' self-service modules, Knowledge-Paks titles for Self-Service cover the titles and topics most applicable to end-user issues. Most importantly, these answers contain solutions that can typically be resolved by the user without outside help. Click the "Self Service" image to see the complete list of Knowledge-Paks for Self-Service.

Enterprise Software Suite: Support Analyst and Self-Service Library
Organizations supporting enterprise applications from SAP, Siebel, Oracle and others need to provide quick and efficient solutions to regularly occurring problems with these mission critical applications. This library is written for use by both Support Analysts and End-Users and is continually being expanded. Click the "Enterprise Application" image to see the complete list of Knowledge-Paks for Enterprise Applications.

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  Custom Knowledge-Paks

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