RightAnswers Knowledge Cycle 
Unlike a static knowledge base that are written in response to questions
that might be asked, RightAnswers uses questions from the real
world to dynamically create the answers that our customers need
on a daily basis.
The Knowledge Cycle is unique to RightAnswers and helps us produce
the most accurate and relevant content in the industry. Here's how
it works...
If you have a question and can't find a Knowledge-Pak
with the correct solution, simply click the, "Request a New Solution" button
at the bottom of the page. Within minutes, you'll receive a confirmation
that we're working on your answer and, no later than the next business
day, we'll email the correct answer directly to you. After that,
we add the new solution to the knowledge base so that it is immediately
available to our entire customer community.
In addition to actively supplying new solutions on demand, we also
aggregate questions from thousands of support centers around the
globe on a daily basis. We analyze this usage data to determine where
we need more depth and where we need new titles.
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RightAnswers
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Knowledge
Cycle
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800-ONIXNET
(664-9638)
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Onix Networking Corp.
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