KNOVA Software, Inc.

Knova Software is a leading provider of service resolution management (SRM) applications that reduce service costs and increase revenues through improved customer satisfaction.

Built on a next-generation search and knowledge management platform, Knova's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email, and self-service sites.

• Knova6, Knova's award-winning application suite is built on a next-generation search and knowledge management platform. Knova6 applications include:
  
  
• Knova Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
  
  
• Knova Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
  
  
• Knova Service Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
  
• Knova Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
  

Industry-leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on Knova's award-winning solutions to deliver world-class customer service.

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