24x7x365 Enterprise Support
Investing in the cloud is often an important step for businesses to modernize, consolidate, and reorganize their IT infrastructure. It represents significant change for both management and employees. For everyone’s peace of mind, it’s important that these changes are backed by true Enterprise-level support.
Onix provides a range of support options, up to 24x7 support, 365 days a year. Support is available via email, through a web-based portal, or by telephone – whatever works best for your business. While we provide support to IT Administrators, Onix is one of the only Google Apps resellers in the world to also offer packages for direct End-User support, meaning that our customers can “Go Google” without increasing their IT service desk calls.
Proven Track Record
The customer satisfaction rating for Onix’s support team stands at 98%, greatly exceeding customer support industry standards. As part of our support offering, our Certified Deployment Specialists sit down with your organization to understand any unique configurations you have so we can retain that knowledge and use it when solving tickets that may be impacted by these details. This results in faster responses and faster issue resolutions.
Onix can also support a variety of Google products that are not in the core suite of Google Apps. Many organizations are taking advantage of products like Google+, Chrome OS, or Google Apps Script. As organizations begin to build important workflows on top of these products, it is critical that customers receive the same Enterprise-level support for these products as well. Onix Support packages include these products in your scope of coverage.
Whether your company is brand new to Google Apps or you’ve been up and running in the cloud for years, Onix can provide top quality Admin or End-User Support you need.
| Support Offering Features | Onix | Competitors |
| 24 x 7 support, 365 days a year |  |  |
| Support provided by domestic team | | |
| Support available via email, web-based portal, and phone | | |
| Support provided to IT Administrators | | |
| Support provided directly to end-users | | |
| Support available for products beyond Google Apps (Chrome OS, Google Apps Script, etc.) | | |
