CRM FOR GOVERNMENT: PUBLIC SECTOR e-GOVERNMENT

Government CRM is the CRM for Government Edition which capitalizes on the need for increased citizen services with the same or fewer resources and the elimination of information technology capital expenditures. Government CRM includes citizen-centric e-Government CRM, call center support, citizens self service, economic development automation, e-Government Process Workflow and Information Intelligence. Government CRM excels in the benefits of ease of use, staff productivity, return on investment and access to information.

Government CRM empowers public sector entities to build constituent-focused organizations:

• Achieve a single, real-time view of the constituent
• Share and leverage information across departments and agencies
• Deliver single point access to programs and services
• Measure and promote constituent services based on requests, utilization and success

Exceed constituent expectations with increased service levels:

• Provide consistent communications across delivery channels- agency offices, contact centers, and constituent self-service
• Create personalized and targeted services based on constituent needs and preferences
• Empower staff with automated processes and agency best practices for managing constituent interactions
• Leverage dashboards and reporting for constituent service levels, performance measurements and trends

Increase efficiency and productivity:

• Decrease costs by servicing constituents through the most cost-effective channels
• Increase efficiency by servicing constituents with consistent processes
• Streamline operations and improve response times by automating business processes
• Make better decisions with real-time, action-oriented alerts, notifications and information analysis