Aeroprise Mobility for
BMC Remedy Change Management™
Extend BMC Remedy Change Management functionalities, processes and rules to handheld devices, including Blackberry, Windows Mobile and other smartphones with Aeroprise's out-of-the-box, easy-to-use mobility solution. Increase the speed and lower the risk of implementing changes to the IT infrastructure by enabling supervisors to approve or deny changes directly.
Business Benefits
Reduce IT support costs
Support staff is often 30% more productive when they don't need to return to their desks to file change requests.
Lower Risk and Increase Speed
Mobile technicians and managers who can request and approve changes in real-time, closely adhere to change processes and quickly respond to business issues.
Decrease critical asset downtime
Instant alerts minimize downtime of critical equipment, such as health management and financial systems, by delivering real-time change information to the device.
Lower hardware expenses
Significantly cut your capital expenses by equipping employees with mobile devices rather than expensive computer laptops and ineffective pagers.
Gain a 360-degree view of your IT infrastructure
Controlling a complex IT infrastructure allows you to effectively support business priorities, such as growing revenue, reducing costs and lowering risk.
Key Features
| Access |
View change requests by priority, location and business impact |
| Respond |
Approve or deny change requests on the road |
| Close |
Update the BMC Remedy system as soon as a change is implemented |
| Display |
Show how a change will affect both the business and IT infrastructure |
| Search |
Quickly locate information in change requests |
| Display |
Mobilize the specific fields in BMC Remedy |
| Security |
Users can access Aeroprise only with a valid username and password combination. For enhanced security, Aeroprise can add SSL encryption and IP address restriction capabilities |
| Automatic Device Optimization |
Applications are automatically tailored to the mobile device's screen, bandwidth, connectivity and processing power |
| Online and Offline Connectivity |
With an upgrade, you can continue to work offline as updates are seamlessly transmitted when the device is back online |
Technical Specifications
| Application Platform |
- BMC Remedy Change Management up to 7.x
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| Server Platform |
- Windows Server 2000, 2003 and 2008
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| Mobile Platform |
- BlackBerry
- Microsoft Windows Mobile
- Web-Enabled Smartphones
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